$107.19 Buy It Now or Best Offer
free,30-Day Returns
Seller Store gooeydice
(149) 100.0%,
Location: Lee, Massachusetts
Ships to: US,
Item: 204627358360
All returns accepted:ReturnsNotAccepted
Alfred & Vincent:Alfred & Vincent
Type:Earrings
Color:Black
Main Stone Color:Black
Main Stone:Onyx
This item is a pair of used, broken, shoddy, black onyx 14 carat gold earrings from Alfred & Vincent (aka Alfred and Vincent). Alfred & Vincent was contacted numerous times to seek a replacement or refund, and their customer service is only available via email, and they do not respond reliably. Full story behind these earrings: I bought a pair of earrings from Alfred & Vincent online as a gift for my wife. They were ordered on 12/8/22 and I contacted Alfred & Vincent via their Contact Us page on 12/27/22 – which was within their 30-Day Guarantee. I asked to exchange them for a larger size, exchanging the 3 mm for 6 mm, and I paid the difference in cost. (Total was $57.19 including original order of $47.29 and additional cost of $9.90 for the upgrade to 6 mm.) I received the 6 mm earrings around the end of January 2023. My wife wore them a few times and in April 2023 one of them broke! The stone came right off the post! She was extremely disappointed as she had always wanted a pair. I contacted them numerous times to see if I could get a replacement or refund. Emails were sent to Alfred & Vincent on 4/24/23 and 6/20/23, their Contact Us page was used on 5/2/23, 5/30/23 and on 6/20/23, and Facebook message was used on 6/24/23. They did not respond to me. My wife tried contacting Alfred & Vincent by email and then contacted Alfred & Vincent a second time on July 6, 2023 and Alfred & Vincent finally responded. Alfred & Vincent’s response claimed they replaced the first set of earrings that were broken even though it was past the 30 day guarantee period. That was totally untrue – they weren’t broken and they were contacted within the 30 days. Alfred & Vincent said they could not account for “wear and tear”.We told them that we understood that they have to quantify their guarantee with a calendar day limit, like 30 days, but asked them to understand that the same earrings are not worn every day. In usage terms, these earrings were only used 3 days. They were put on in the morning and removed at night only 3 times. Wear and tear would be minimal, especially since they were mostly sitting in the box most of the time. However, Alfred & Vincent’s response did offer to see if Alfred & Vincent could fix the earrings or offer a full discount and Alfred & Vincent requested that my wife send an image of the problem. We sent the image and they never responded. She sent several follow up emails and they never responded. We are selling these earrings, as is, for $57.19 with free shipping plus $50 to cover eBay fees, our shipping cost and our aggravation with Alfred & Vincent, to anyone interested so that we can recover our cost and then some.
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